All You Would Want To Know About Reverse Logistics

 

Generally, logistics is concerned with the flow of goods from the manufacturer or seller to the customer. But, there are times when the customer would want to return back the goods. This is when repair and reverse logistics comes into play, which is the process that deals with the flow of merchandise from point of consumption to point of origin. There may be various reasons why a customer might want to return goods. These include shipping damage, faulty goods, delivery error, expired products, excess stock and many other reasons. Whatever the reason, return of goods means huge effects on budget and efficiency of the supply chain management.

 

reverse-logistics

 

What is reverse logistics?

Reverse logistics plays a very important part in planning, implementing and controlling the efficient and cost-effective flow of inventory on the return path for recapturing value or proper disposal. When products are returned to the point of origin, the merchandise is either resold as new, resold as second-hand, used as exchanged, recycled or disposed away correctly, depending on the condition and the reason of return. In cases when the products are damaged or faulty but not in the worst condition of being disposed, they are repaired, remanufactured or refurbished. These procedures add value to the returned products, which can then be sent back to the customer it has been returned from, or to other clients.

It is to be taken to notice that if the goods returned are under the ‘defective’ category for any reason whatsoever, the return should be viewed as a customer complaint. Whether the person returning the product is a company or the end user, this complaint must be taken into equal consideration, and appropriate procedures must be followed to determine customer satisfaction. It is your responsibility to provide your dissatisfied customer with credit, repair or a new product in exchange of the damaged product.

How important is reverse logistics?

Reverse logistics is important to optimize the global supply chain presence and improve customer experience. Understanding this will help you also understand that you can recapture the entire value of returned products by utilizing the most favourable reverse logistics techniques that comply with regulatory requirements. This will help you run your organization more effectively without having to lose out on existing customers. Besides, companies who focus on ‘Reduce-Reuse-Recycle’ will be lending a helping hand for a greener planet by decreasing the demand for new products to be manufactured, thus decreasing the carbon footprint of manufacturers.

How can 3PLs help in the process?

Instead of being upset about your products being returned, you must find out the reason and solve the issues beforehand to avoid more return of your goods. Obviously, it isn’t easy to predict which products will have higher return rates. To come up with a solution for this, you must partner with an efficient 3PL so that your logistics costs are minimized by using total visibility and gaining control over screening and testing products during the return process. You can reduce inventory and parts acquisition costs, and increase customer satisfaction by partnering with a professional 3PL.

 

Now that you may have realized the importance of reverse logistics, make sure you incorporate it into your company’s processes and make it a part of your global supply chain presence. And also, improve your outcomes and increase customer satisfaction by partnering with a reputed and experienced 3PL like Jayem Logistics, who is a pioneer in technical repair and reverse logistics, and many other diverse fields too!

 

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STEM Educaiton and the Logistics Industry

How Is STEM Education Important For The Logistics Industry?

Logistics is all about managing the shipping and distribution of goods to customers. More and more companies today are starting to invest in logistics to optimize supply management and increase customer satisfaction. It has become challenging yet interesting for people to take up this field as a career option. Today, this industry has grown far ahead with help from the latest technologies. Science, technology, engineering and mathematics, in short regarded as ‘STEM’ education, has been able to shape the logistics industry into what it is today.

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Students, who are studying about this field, are taught to work upon improving the current logistics processes and eliminate inefficiencies that are seen in the industry today. Institutes are providing real-world experiences by delivering a hands-on approach to learning. Students are given an opportunity to use technologies used by real logisticians like 3D printing machines and super computers.

There is a high need to focus on planning and implementing the most effective services in terms of storage and distribution of goods in this industry. Ineffective logistics procedures can harm businesses excessively. With the rise in STEM education, the accuracy of the supply chain flow has improved a lot. The improved accuracy has been brought about by big data analytics, drone delivery and algorithm-based forecasting.

Today, barcodes, GPS and radio frequency identification tags are common in the logistics industry, and these technologies are by-products of the STEM education. These technologies are important for controlling and eliminating returns, recycling and waste management. eCommerce businesses are highly dependent on tracking technologies for faster and accurate on-time deliveries.

With high demand of faster and more efficient product deliveries by customers, the logistics industry is under pressure to find innovative delivery methods, which is why robots are highly found functioning in warehouses and sorting centers as well as in the form of drones. These robots and automated machines have played a significant role in improving logistics processes in terms of speed and efficiency. Students who earn a logistics degree get the opportunity to learn about these existing robots and machineries, which help them in exploring new innovative ways to use these technologies. If you are also looking for the fastest and most efficient services for stocking and distributing your goods, you can get in touch with Jayem Logistics, one of the largest warehousing company in India, and a supreme service provider for various jobs like within city road transportation, records and data storage, international freight forwarding, trucking services and much more.

A perfect STEM education prepares students to work in senior level positions and take charge of bigger responsibilities. However, the supply chain industry has lots of other important functions to be taken care of too that include preparing budgets, managing inventory and tracking goods. Supply chain communications and purchasing materials management are also equally important. All this is included in the non-STEM education part. Thus, students have to emphasize not only on STEM but on non-STEM subjects too. Students who pursue a logistics degree learn how to manage effectively, conduct inventory control and purchase the right materials. But, on the whole, STEM education proves to be a leader in job growth in almost every industry.

How Are Consumers Transforming Supply Chain – Jayem Logistics

How Are Consumers Transforming Supply Chain Practices?

We all know how eCommerce stores have become a booming industry today. This has highly affected the brick and mortar stores and the supply chain industry. With online stores providing so much comfort and options to the buyers, the consumers have highly altered behaviour when it comes to buying products. With the rapid advancements in technology coming up every day, the logistics behind supply chain management is also changing. It is the consumer who shapes the future of the supply chain industry. Read on for a clearer understanding of this statement.

Online shopping

As said earlier, online shopping has become one of the easiest and most preferred modes of shopping today for every big and small product. It has set such high standards by providing free home delivery, cash on delivery and such other schemes that it has pressurized supply chains to achieve these standards too. Today’s customers want fast and faultless services from their sellers. They want what they order just the way they expect it to arrive within the given time frame without any faults. Thus, it becomes a big responsibility for the supply chain professionals to take care of the deliveries and monitor it at every step to maintain efficiency and strengthen the trust of their customers. The most important element of the entire selling process focuses on shipping to provide the right products safely, quickly and at the lowest possible price. One single error in the shipment process means loss of the customer’s trust for a lifetime.

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Social media

Another most commonly used platform to which almost every consumer is addicted to is social media. But, how can social media affect supply chain, you may ask. Social media is where millions of people connect personally as well as professionally. Social media can help supply chain professionals to access real-time feedback. A lost customer order or complaint about an order or even positive reviews are revealed on social media platforms. This has increased the need for transparency between customers and brands, leaving no room for error. These platforms are not beneficial only for customers. Social media also enables companies to predict future customer trends, thus increasing the opportunity for supply chain innovation.

Multiple platforms

Customers can now purchase via a variety of platforms like desktop, smartphones and apps. Fashion accessories, furniture and also groceries are available for doorstep deliveries. All these conveniences have brought about lots of challenges for supply chain professionals, the most important one being efficient monitoring of stock as it travels via the path of warehouse – store – customers. Many stores now facilitate iPads for online orders and store transfers, which bring a great ‘in-store’ experience for the customers. This shows how supply chain industries have reflected a change to keep up with the changing times. Supply chain professionals need to accurately track larger quantities of goods as they travel faster and further like never before.

 

In spite of all the challenges being faced today, Jayem Logistics very skillfully adapts to the changes and updates its practices for the satisfaction of its customers, thus standing as the best integrated supply chain player in India.